Lock33 Privacy Policy

This Privacy Policy describes how Lock33 ("we", "us", "our") collects, uses, stores and protects the personal data of users ("you") of the Lock33 online gaming and entertainment platform, accessible at lock33.pro and through the Lock33 mobile application (together, "the Platform").

By registering an account on Lock33 or using any part of the Platform — including the Casino, Sports Betting, Fish Games, Bingo, Game Lobby or any other product or feature — you confirm that you have read and understood this Privacy Policy. This policy should be read alongside the Terms and Conditions and the Responsible Gaming policy, both of which form part of your overall agreement with Lock33.

If you have questions about anything in this policy, or wish to exercise any of your data rights, please contact Lock33 support through the contact details provided at the end of this document.

Lock33 collects personal data in several ways: directly from you when you register or use the Platform, automatically through your device and browser when you interact with the Platform, and from payment providers when you make deposits or withdrawals in PKR.

The categories of personal data we collect include:

Lock33 does not collect or store full payment card numbers. Card payment data is handled directly by our payment processing partners using secure, encrypted channels. Lock33 retains only the information required for reconciliation and transaction record-keeping in PKR.

Lock33 uses the personal data it collects for the following specific purposes:

• Account management: To create, maintain and operate your Lock33 account, including processing PKR deposits and withdrawals, crediting winnings and bonuses, and maintaining your transaction history.
• Identity and age verification: To verify that you meet the 18+ age requirement and to confirm your identity as required for account security and fraud prevention.
• Platform operation: To deliver the Casino, Sports Betting, Fish Games, Bingo, Game Lobby and all other platform features to your device correctly and efficiently.
• Security and fraud prevention: To detect, investigate and prevent fraudulent activity, money laundering, account takeover attempts and other misuse of the Platform. Technical and usage data is used to identify unusual patterns that may indicate a security risk.
• Customer support: To respond to your queries, resolve complaints and manage any account issues you raise through support channels.
• Legal and regulatory compliance: To meet applicable record-keeping, anti-money laundering and other legal obligations. Financial transaction records in PKR are retained as required by applicable laws and internal compliance policies.
• Platform improvement: To analyse usage patterns, identify technical issues and improve the overall experience across all Lock33 products including the mobile app available via the Download page.
• Marketing communications: To send you promotional offers, bonus notifications and platform updates — but only where you have opted in to receive such communications. You can opt out at any time.
• Responsible gaming: To monitor gameplay patterns that may indicate problem gambling behaviours and, where appropriate, to proactively reach out or apply account-level tools in line with our Responsible Gaming policy.

Lock33 will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.

Lock33 processes your personal data on the following legal grounds:

• Contract performance: Processing your registration data, PKR transactions, gameplay records and account management information is necessary to deliver the services described in the Terms and Conditions you agreed to when registering.
• Legal obligation: Retaining financial records, complying with anti-money laundering requirements and responding to lawful requests from authorities are obligations Lock33 must meet regardless of user preference.
• Legitimate interests: Using technical and usage data for platform security, fraud detection and product improvement represents a legitimate interest of Lock33 that does not override your fundamental privacy rights.
• Consent: Sending marketing and promotional communications is done only where you have given explicit consent. You may withdraw this consent at any time without affecting your ability to use the Platform.

Lock33 does not sell, rent or trade your personal data. We share data with third parties only in the following limited circumstances:

• Payment processors: To process your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, cards and other supported mobile wallets, we share the minimum necessary payment details with our payment processing partners. These partners operate under strict data processing agreements.
• Identity verification providers: Where identity or age verification is required, we may share relevant document data with specialist verification service providers. These providers act on our instructions and are bound by confidentiality obligations.
• Technology and hosting providers: Third-party providers who host our Platform infrastructure and provide technical services may access data as part of their service delivery. All such providers are contractually required to maintain the security and confidentiality of any data they process on our behalf.
• Legal and regulatory authorities: Lock33 will disclose personal data to law enforcement, regulatory bodies or other authorities where required to do so by applicable law, or where necessary to protect the rights, property or safety of Lock33, its users or others.
• Business transfers: In the event of a merger, acquisition or sale of all or part of Lock33's business, personal data held by Lock33 may be transferred as part of that transaction. Users will be notified of any such change and the new data controller's identity before any transfer takes effect.

In all cases where data is shared with third parties, Lock33 takes reasonable steps to ensure that the receiving party maintains appropriate security standards and processes data only for the specified purpose.

All financial transactions on Lock33 are conducted in Pakistani Rupees (PKR). Lock33 maintains a complete record of all deposits, withdrawals, bonus credits and wager settlements associated with your account. This transaction history is visible in your account dashboard at all times.

When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer or card, the relevant payment provider processes the transaction on our behalf. Lock33 receives confirmation of the transaction outcome and the PKR amount, but does not store full card numbers or mobile wallet PINs.

Transaction records are retained for the period required by applicable financial record-keeping obligations. Even if you close your Lock33 account, transaction records may be retained for compliance purposes for the legally required period.

Lock33 uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help the Platform function correctly and allow us to understand how users interact with it.

The types of cookies we use include:

• Essential cookies: Required for the Platform to operate — for example, maintaining your login session so you do not need to log in on every page. These cannot be disabled without significantly affecting platform functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about how users navigate the Platform. This helps us identify popular features, detect technical issues and improve the overall experience. No personally identifiable information is included in analytics reports.
• Preference cookies: Used to remember your settings and preferences, such as language or notification choices, so you do not need to reset them on each visit.
• Security cookies: Used to support fraud detection and account security measures, helping Lock33 identify unusual access patterns that may indicate unauthorised access attempts.

You can manage cookie preferences through your browser settings. Please be aware that disabling certain cookies may affect the functionality of the Platform. The Lock33 mobile app uses equivalent device-level tracking technologies for the same purposes described above.

Lock33 retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The general retention principles are:

• Active account data: While your account remains open, all account, transaction and gameplay data is retained to operate the service and comply with our legal obligations.
• Closed account data: Following account closure, Lock33 retains transaction records and identity data for the period required by applicable financial and anti-money laundering regulations. This is typically a minimum of five years from the date of the last transaction.
• Marketing data: If you have opted in to marketing communications, your contact details and communication preferences are retained until you opt out. Following opt-out, your marketing data is removed from active mailing lists promptly.
• Support records: Records of support interactions are retained for a reasonable period to allow follow-up on unresolved matters and to improve support quality.
• Technical and usage data: Aggregated, anonymised analytics data may be retained indefinitely as it cannot be traced back to individual users.

When data is no longer required, Lock33 securely deletes or anonymises it in accordance with our internal data management procedures.

Lock33 takes the security of your personal data seriously. We implement technical and organisational measures designed to protect your data against unauthorised access, disclosure, alteration or destruction. These measures include:

• Encryption of data in transit between your device and Lock33 servers using industry-standard TLS protocols.
• Secure storage of account credentials using one-way hashing — Lock33 does not store your password in readable form.
• Access controls that limit which Lock33 staff and systems can access personal data, based on the principle of least privilege.
• Regular security monitoring and logging to detect and respond to potential threats or unusual access patterns.
• Contractual security obligations placed on all third-party providers who process data on Lock33's behalf.

While Lock33 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure by using a strong, unique password and not sharing your login credentials with anyone.

In the unlikely event of a data breach that poses a risk to your rights, Lock33 will take immediate steps to contain the breach, assess its impact and notify affected users as required.

You have the following rights in relation to the personal data Lock33 holds about you. To exercise any of these rights, contact Lock33 support using the details in the Contact section of this policy.

Lock33 will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing your request to ensure we do not disclose data to the wrong person.

Lock33 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register or use any part of the Platform.

If Lock33 becomes aware that personal data has been collected from a person under 18, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe their child may have registered on Lock33 should contact support immediately using the contact details below.

Lock33 may request age verification documents at any stage of the account lifecycle. Providing false information about your age during registration is a material breach of the Terms and Conditions.

Lock33 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. The updated date at the top of this page indicates the most recent revision.

For significant changes that materially affect how we use your data, Lock33 will notify registered users via the email address on their account or through a notification on the Platform before the change takes effect. Your continued use of the Platform after the effective date of an updated policy constitutes acceptance of the revised terms.

We recommend reviewing this page periodically so you stay informed about how Lock33 handles your personal data.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how Lock33 has handled your personal data, please contact our support team. We aim to acknowledge all privacy-related queries promptly and to resolve them within a reasonable timeframe.

When contacting us about a data rights request, please include your account username and a clear description of your request so we can handle it efficiently.

You can also find additional support options and contact channels in the Help section of the Platform. Our support team is available in English and is happy to assist with any privacy or data-related question.